Returns & Exchanges

Returns & Exchanges

We want you to be satisfied with your purchase.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after receiving your package. Please include your order number, a description of the issue, and clear photos showing the problem.

For eligible standard-size products, return or exchange requests may be accepted according to the condition of the product and the circumstances of the order.

Returned items must normally be unused, unworn, unwashed, and in their original condition with all accessories and packaging included.

Custom-made, custom-size, personalized, altered, or specially produced products may not be eligible for return or exchange unless there is a quality problem or production error.

Please contact service@coscarnival.com before returning any product. Returns sent without prior authorization may not be accepted.