FAQ

Frequently Asked Questions

How long does it take to make a cosplay costume?
Production time depends on the product and complexity of the design. Some costumes are available sooner, while complicated or custom-made costumes may require several weeks of production.

Do you provide custom sizing?
Yes. Custom sizing is available for many products. Please provide accurate measurements according to the measurement guide.

Can you make a costume from pictures?
Yes. We can discuss custom costume production based on clear reference images.

Can I request rush production?
Rush service may be available for certain products. Please contact us before ordering or select the available rush option.

How can I track my order?
Tracking information will be provided after shipment when available.

Can I change my shipping address?
Please contact us immediately. Address changes may not be possible after the package has been shipped.

What should I do if there is a problem with my order?
Contact service@coscarnival.com with your order number, description of the problem, and clear photos when applicable.