Complaints / Dispute Resolution

Complaints & Dispute Resolution

We take customer concerns seriously and aim to resolve problems fairly and efficiently.

If you have a complaint regarding an order, product, payment, shipping issue, return, refund, or customer service experience, please contact us first at service@coscarnival.com.

Please include your order number, a clear description of the issue, and any relevant photos, videos, screenshots, or supporting information.

Our customer service team will review the matter and work with you toward an appropriate solution.

Where applicable, customers may also have additional rights to use consumer protection agencies, alternative dispute resolution services, payment provider dispute procedures, or other dispute resolution mechanisms available under local law.

We encourage customers to contact us directly first so that we have an opportunity to resolve the issue promptly.